Returns

I hope you will be very happy about your purchase, but if not, you are welcome to send it back. Write me a message to hello@nadinemerz.com within 14 days after you receive the items and send them back to the following address:

Nadine Merz
Linde Allé 48a
2720 Vanløse
Denmark

You have to send your purchase back within 14 days after you contacted me with a return request.

Refund

You are responsible for the costs of sending an item back. In order to get the full amount returned, it must be in its original condition, properly wrapped and not damaged when I receive it.

When returning an item you are responsible for its condition until I receive it. If the item is lost or damaged during the return shipment back to me, you are fully liable for it. It is therefore recommended to save a receipt from the shipping company and a track/trace number.

Damaged parcels

If the parcel or the content is damaged upon the reception, please let me know within 24 hours after reception so I can refund it. 

If this happens, please e-mail me pictures at hello@nadinemerz.com of the parcel, the packaging, and the damaged items. 

I will kindly replace the item or return its cost if it is no longer in stock.

Nadine Merz trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages, or wear caused by misuse, lacking maintenance, or ordinary wear and tear.